“The Opportunity Way”

01. We shall behave in a Christ-like manner toward you;

02. We shall treat you with dignity, fairness, and respect, free from discrimination;

03. We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;

04. We shall show the pricing of our products clearly to you including all fees and charges;

05. We shall not knowingly overburden you with debt or other services;

06. While debt collection practices must include energetic pursuit of defaulters, we shall treat you with dignity;

07. We shall make clear the manner in which our products and services work, our commitments to you, and your contractual obligations and responsibilities;

08. Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;

09. We shall do what we say we shall do;

10. We shall continue to resource, equip and support you toward transformational life change.